Your privacy is important to us. This Privacy Policy explains what information Batch Grabber collects, how we use it, and your rights regarding that information.
1. Information We Collect
1.1 Account Information
When you create an account, we collect your email address and a hashed version of your password. We do not store plaintext passwords.
1.2 Purchase Information
When you purchase a key, payment processing is handled entirely by Stripe. We do not store your credit card number, CVV, or full card details. We receive a transaction confirmation and the associated email from Stripe.
1.3 Device Information
When you activate a key on your device, we store an anonymized device identifier (MAC-based hash). This is used solely for device-binding and cannot be used to identify you personally.
1.4 Usage Data
We may collect anonymized, aggregated usage data such as app version, connection errors, and feature usage counts to improve the Service. This data cannot be traced back to individual users.
1.5 Communications
If you contact us via email, we store your email address and message content to respond to your inquiry and improve our support.
2. How We Use Your Information
- To create and manage your account
- To fulfill key purchases and manage access
- To enforce device-binding security
- To send transactional emails (purchase confirmation, key delivery)
- To respond to support requests
- To detect and prevent fraud or abuse
- To improve the Service through aggregated analytics
We do not use your data for advertising or sell it to third parties.
3. Information Sharing
We do not sell, rent, or share your personal information with third parties except:
- Stripe — payment processing. Stripe's privacy policy applies to payment data.
- Firebase / Google — authentication and database hosting. Governed by Google's privacy policy.
- Legal requirements — if required by law, court order, or government authority.
4. Data Retention
Account data is retained for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where required by law or for fraud prevention.
5. Security
We implement industry-standard security measures including encrypted transmission (HTTPS), hashed passwords, and access controls on our backend systems. However, no system is completely secure and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability (receive a copy of your data)
To exercise these rights, email us at support@batchgrabber.app.
7. Cookies
Our website uses only essential cookies required for authentication and session management. We do not use tracking or advertising cookies. You may disable cookies in your browser settings, though this may affect functionality.
8. Children's Privacy
The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or an in-app notice. Continued use of the Service following changes constitutes acceptance of the revised policy.
10. Contact
For privacy-related questions or to exercise your rights, contact us at: support@batchgrabber.app